April 1st Rate Change - Things you need to know

• 2019 Health insurance premiums
• Is my health insurance premium increasing?
• Why is my health insurance premium increasing?
• What if I have any questions?

2019 Health Insurance Premiums

• When will the price change come into effect?
• Who determines when, and by how much, premiums change?
• Why are some product premiums increasing more than others?
• Does the 2019 price increase mean customers will receive extra benefits?
• Are all health insurance brands increasing their premiums?
• When will customers be notified of the changes?

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2019 Government Reforms to Health Insurance

• What are the key changes to health insurance?
• So what does this mean for you?
• Will these changes actually make it easier to buy and understand health insurance?
• Which Natural Therapies are being removed?
• Will I still get an age-based discount if I already have health insurance?
• When can I increase my excess to the new option?

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Joining

• How can I join Qantas Insurance?
• How do I switch to Qantas Health Insurance?
• Is there a cooling off period for Qantas Health Insurance?

Payments

• If I used Points Plus Pay, and I ask for a refund within the 30 day cooling off period will I get my Qantas Points back?
• What are the payment options for Qantas Insurance?

Personal Details

• How do I update my personal details?
• How can I change who is covered on my membership?
• Can I request to have my membership details updated via email?
• What happens if a Qantas Frequent Flyer member's personal details are changed or updated on the Service Portal?

Membership Cards

• What should I do if my Qantas Insurance card is lost or stolen?
• When will I get a membership card?
• Can I get an additional membership card?
• Do I need a replacement card if my Spouse or one of my Dependants becomes a Qantas Frequent Flyer member after we receive the card?

Your Policy

• Who does my membership cover?
• Can my partner manage my membership too?
• What happens if I am heading overseas?
• Can I suspend my membership?
• How do I change my level of cover?
• What is an excess?

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Claiming

• How do I claim on-the-spot for 'Extras'?
• How do I make a claim?
• How do I add my newborn to my policy?

Dependants

• How do I claim the Active Kids Program benefit in the Wellbeing App?
• Does my health insurance cover my children?
• What if I am no longer a dependant and need my own cover?

Waiting Periods

• What are Waiting Periods?
• How do I know if a Waiting Period applies to me?
• Will I have to serve a Waiting Period if I am switching from another health fund?

General

• What is Hospital cover?
• What is Extras cover?
• Where do I get my annual tax statement from?
• What happens with my current insurer annual tax statement when I switch to Qantas Insurance?
• What happens with my annual tax statement if I use Points Plus Pay for my premiums?

Australian Government Rebate

• Where can I find information about the Australian Government Rebate on health insurance?

Lifetime Health Cover

• Where can I find information about Lifetime Health Cover?

Medicare Levy Surcharge

• Where can I find information about the Medicare Levy Surcharge?

Pre-existing Conditions

• What is a pre-existing condition?
• When do pre-existing conditions apply?