Your Health Insurance

Tax Time

• When will I receive a copy of my FY20 Private Health Insurance Statement?
• What do I have to do when lodging my tax return?
• What does my Private Health Insurance Statement include?
• How can I find a copy of my Private Health Insurance Statement?
• What do I do if my Private Health Insurance Statement is incorrect?
• What if I didn’t have Hospital cover for the full year?

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Coronavirus Pandemic (31 March 2020)

• Will my premium still change on 1 April 2020?
• Does my health insurance cover COVID-19?
• Can I suspend my cover if I’m financially impacted by COVID-19?
• Does my health insurance cover doctors’ appointments?
• Am I covered for pathology tests for COVID-19?
• Will COVID-19 be considered a pre-existing condition?

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2020 Premium Changes

• 2020 Health insurance premiums
• Is my health insurance premium increasing?
• Who determines when, and by how much, premiums change?
• Why do some product premiums increase more than others?
• Will my product coverage change on 1 April 2020?
• Will the Australian Government Rebate change?

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2019 Government Reforms to Health Insurance

• What are the key changes to health insurance following the 2019 reforms?
• So what does this mean for you?
• Have these changes actually made it easier to buy and understand health insurance?
• Which Natural Therapies have been removed?
• Will I still get an age-based discount if I already have health insurance?
• When can I increase my excess to the new option?

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Joining

• How can I join Qantas Insurance?
• How do I switch to Qantas Health Insurance?
• Is there a cooling off period for Qantas Health Insurance?
• What is Hospital cover?
• What is Extras cover?

Payments

• If I used Points Plus Pay, and I ask for a refund within the 30 day cooling off period will I get my Qantas Points back?
• What are the payment options for Qantas Insurance?

Personal Details

• How do I update my personal details?
• How can I change who is covered on my membership?
• Can I request to have my membership details updated via email?
• What happens if a Qantas Frequent Flyer member's personal details are changed or updated on the Service Portal?

Membership Cards

• What should I do if my Qantas Insurance card is lost or stolen?
• When will I get a membership card?
• Can I get an additional membership card?
• Do I need a replacement card if my Spouse or one of my Dependants becomes a Qantas Frequent Flyer member after we receive the card?

Your Policy

• Who does my membership cover?
• Can my partner manage my membership too?
• What happens if I am heading overseas?
• Can I suspend my membership?
• How do I change my level of cover?
• What is an excess?

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Claiming

• How do I claim on-the-spot for 'Extras'?
• How do I make a claim?
• How do I add my newborn to my policy?

Dependants

• How do I claim the Active Kids Program benefit in the Wellbeing App?
• Does my health insurance cover my children?
• What if I am no longer a dependant and need my own cover?

Waiting Periods

• What are Waiting Periods?
• How do I know if a Waiting Period applies to me?
• Will I have to serve a Waiting Period if I am switching from another health fund?

Australian Government Rebate

• Where can I find information about the Australian Government Rebate on health insurance?

Lifetime Health Cover

• Where can I find information about Lifetime Health Cover?

Medicare Levy Surcharge

• Where can I find information about the Medicare Levy Surcharge?

Pre-existing Conditions

• What is a pre-existing condition?
• When do pre-existing conditions apply?