Qantas Wellbeing App
Getting Started
- How do I download the Qantas Wellbeing App?
- How do I log in?
- What if I’ve forgotten my Qantas Frequent Flyer PIN?
- What if I’ve forgotten my Qantas Frequent Flyer membership number?
- Which phones are compatible with the Qantas Wellbeing App?
- How do I upload a profile picture?
Fix Syncing Issues
Tracking your activities
- Why isn't my Garmin data showing in the App?
- How do I change my activity for the Daily or Weekly challenge?
- How do I disconnect Fitbit from the Qantas Wellbeing App?
- How do I enable swimming on Fitbit?
- How can I ensure Apple’s Health App is connected to the Qantas Wellbeing App?
- How do I track swimming?
Challenges and Badges
- When do challenges start and end?
- How do I change my daily or weekly goals?
- What is the Friends Challenge?
- Why do my friends only have until midnight (AEST) to join my Friends Challenge?
- What happens if there is a tie?
- I started a Friends Challenge but it was terminated - why is this?
Car Check-ups
- What do I enter into the app to complete the tyre pressure check?
- How can I check the pressure of my tyres?
- How many points can I earn with the Tyre Pressure Check?
- How can I change my service reminder?
- Why didn’t I receive a reminder to service my vehicle?
- How many points can I earn with the Service Check?
Sleep Health Challenge
- How do I succeed the sleep health challenge?
- How many points can I earn through the sleep health challenge?
- What happens if I move or use my phone before my set wake time?
- What happens if I don’t enable Motion Tracking or Usage Tracking in the Sleep Health Challenge?
- Why didn’t I receive a phone down reminder?
- Can I see a results history for my sleep health challenge?
Snap Fitness check-in
Points Multipliers
Trial Users (non Policyholders only)
Your Qantas Points
- How do I claim the Active Kids Program benefit in the Wellbeing App?
- Why do I see Locked Qantas Points in the Qantas Wellbeing App?
- Why does my points total in the App look different to the points shown in my Qantas Frequent Flyer account?
- When will the Qantas Points I have earned from the Qantas Wellbeing App be credited to my Qantas Frequent Flyer Account?
Support / Feedback
- How do I report a profile picture?
- How do I receive support or give feedback about the Qantas Wellbeing App?
- I downloaded the App but have since deleted it, yet friends can still see me in the App. How can I be removed?
- How do I request for a deceased member and their data to be removed from the Qantas Wellbeing App?
Technical
- What happens if I change time-zones?
- What happens if my phone is not connected to the internet?
- My Qantas Wellbeing App doesn't notify me of friend requests, badges or challenges. How can I fix it?
- When I log in to the Qantas Wellbeing App, it displays the message "There is an issue granting access to your account". What's going on?