Qantas Wellbeing App
Getting Started
- How do I download the Qantas Wellbeing App?
- How do I log in?
- What if I’ve forgotten my Qantas Frequent Flyer PIN?
- What if I’ve forgotten my Qantas Frequent Flyer membership number?
- Which phones are compatible with the Qantas Wellbeing App?
- How do I upload a profile picture?
Tracking your activities
- Why isn't my Garmin data showing in the App?
- How do I change my activity for the Daily or Weekly challenge?
- How do I disconnect Fitbit from the Qantas Wellbeing App?
- Can my partner and I use the Qantas Wellbeing App on the same phone?
- How do I enable swimming on Fitbit?
- How can I ensure Apple’s Health App is connected to the Qantas Wellbeing App?
Challenges and Badges
- When do challenges start and end?
- How do I change my daily or weekly goals?
- What is the Friends Challenge?
- Why do my friends only have until midnight (AEST) to join my Friends Challenge?
- What happens if there is a tie?
- I started a Friends Challenge but it was terminated - why is this?
Snap Fitness check-in
Points Multipliers
Trial Users (non Policyholders only)
Your Qantas Points
Support / Feedback
- How do I report a profile picture?
- How do I receive support or give feedback about the Qantas Wellbeing App?
- I downloaded the App but have since deleted it, yet friends can still see me in the App. How can I be removed?
- How do I request for a deceased member and their data to be removed from the Qantas Wellbeing App?
What’s New in v2.0 of the App?
- Why have my goals changed?
- What happened to my Weekly Cycle Challenge?
- What’s happened to my Weekly Steps challenge?
- Have the number of points that I can earn changed?
- Am I allowed to select the same activity for both challenges?
- Am I allowed to change my activity mid-challenge?