Getting Started

• How do I download the Qantas Wellbeing App?
• How do I log in?
• What if I’ve forgotten my Qantas Frequent Flyer PIN?
• What if I’ve forgotten my Qantas Frequent Flyer membership number?
• Which phones are compatible with the Qantas Wellbeing App?
• How do I upload a profile picture?

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Fix Syncing Issues

• Fitbit Syncing
• Garmin Syncing
• Google Fit Syncing
• Health App and Apple Watch Syncing
• Strava Syncing

Tracking your activities

• Why isn't my Garmin data showing in the App?
• How do I change my activity for the Daily or Weekly challenge?
• How do I disconnect Fitbit from the Qantas Wellbeing App?
• How do I enable swimming on Fitbit?
• How can I ensure Apple’s Health App is connected to the Qantas Wellbeing App?
• How do I track swimming?

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Challenges and Badges

• When do challenges start and end?
• How do I change my daily or weekly goals?
• What is the Friends Challenge?
• Why do my friends only have until midnight (AEST) to join my Friends Challenge?
• What happens if there is a tie?
• I started a Friends Challenge but it was terminated - why is this?

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Sleep Health Challenge

• How do I succeed the sleep health challenge?
• How many points can I earn through the sleep health challenge?
• What happens if I move or use my phone before my set wake time?
• What happens if I don’t enable Motion Tracking or Usage Tracking in the Sleep Health Challenge?
• Why didn’t I receive a phone down reminder?
• Can I see a results history for my sleep health challenge?

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Snap Fitness check-in

• What is the Snap Fitness Check-in?
• I’m a Snap Fitness member - why can’t I access the check-in?
• Why is the QR code at Snap not working?

Points Multipliers

• What is the Multiplier?
• How do I qualify for the Multiplier?
• How do I know if a Challenge or Activity is excluded from the Multiplier?

Trial Users (non Policyholders only)

• Why am I in a 28-Day Trial?
• What happens when the 28-Day Trial ends?
• Why have I accumulated Locked Qantas Points?
• Do I get to keep the Qantas Points I earned during the Trial?
• When does my 28-Day Trial start?

Your Qantas Points

• Why do I see Locked Qantas Points in the Qantas Wellbeing App?
• Why does my points total in the App look different to the points shown in my Qantas Frequent Flyer account?
• When will the Qantas Points I have earned from the Qantas Wellbeing App be credited to my Qantas Frequent Flyer Account?

Support / Feedback

• How do I report a profile picture?
• How do I receive support or give feedback about the Qantas Wellbeing App?
• I downloaded the App but have since deleted it, yet friends can still see me in the App. How can I be removed?
• How do I request for a deceased member and their data to be removed from the Qantas Wellbeing App?

Technical

• What happens if I change time-zones?
• What happens if my phone is not connected to the internet?
• My Qantas Wellbeing App doesn't notify me of friend requests, badges or challenges. How can I fix it?
• When I log in to the Qantas Wellbeing App, it displays the message "There is an issue granting access to your account". What's going on?