I live in Victoria, why are you increasing my premium when I am unable to use my health cover as a result of the recent Government restrictions?

We have carefully considered the decision to proceed with this year’s premium changes and we appreciate that this may be difficult for some, particularly in the current climate. The main reason for the increase is because the costs of healthcare continue to rise. Our responsibility is to ensure we can continue to pay claims on behalf of all our members when they require treatment or hospitalisation.

There are still ways you can make a claim. As part of our COVID-19 support package, Qantas Health Insurance members can access telehealth consultations via phone or video calls on a range of services like physiotherapy, dietetics, psychology and more so they can continue to stay healthy from the comfort of home. 

In addition, if you’re experiencing financial hardship as a result of the recent Government restrictions in Victoria, we encourage you to contact us on 13 49 60 to discuss your specific circumstances and how we may be able to support you.