If your wearable tracker is a Fitbit, first open the Fitbit app to check that it has synced with your Fitbit. This may resolve the issue. Otherwise:
- Check if your phone is currently connected to the Internet.
- Check that your wearable tracker is charged and in close proximity to your phone.
- Go the Data Sources section and follow the prompts to ensure your device is connected to the Qantas Assure App.
- If your device is still not working, please go to the Settings section in the App and send us information about your situation through the ‘Contact Support’ feature so that we can investigate your issue.