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Why do I see Locked Qantas Points in the Qantas Assure App?

Before 31 October 2017, if you did not hold an Eligible Qantas Assure Product, and were not taking part in the Wellness 28 Day Trial, you would have accumulated Locked Qantas Points in the App. Our Wellness Program has changed and from 21 November 2017, you can earn Qantas Points at a reduced rate through the App without holding an Eligible Qantas Assure Product.

Up to 3,000 Locked Qantas Points can be converted to Qantas Points when you purchase an Eligible Qantas Assure Product. Eligible Qantas Assure Products are Qantas Assure Health Insurance Policies, Life Protect Policies and Annual Multi-Trip Travel Insurance Policy.  Locked Qantas Points will expire 12 months after you last accumulated a Locked Qantas Point.