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How do I make a claim?

We have made it very easy for you to make a claim. You can go to the Member portal. Sign-in using your Qantas Frequent Flyer number, last name and PIN. If you are not the Primary Policy holder and you have not added your Qantas Frequent Flyer number to your family account, you will have to do this before you can access your Member account. If you already are a Qantas Frequent Flyer member, please provide the number to the Primary Policy holder so they can add it to the member section in the Member Portal.

If you are not a Qantas Frequent Flyer already, you can join the program today for free (normally $89.50), here. Once you have this, please ask your Primary Policy holder to add it to your account so you can also access the Member Portal.

You can call us on 13 49 60 for more help.