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Who can help me with queries about missing Qantas Points?

For queries about points earned through the Qantas Assure App, please contact us.

For queries about Qantas Points transferred from the Qantas Assure App, check Your Activity Statement to see if the Qantas Points have been credited to your Frequent Flyer account.

If the transaction does not appear on your statement 6 weeks after the transaction, please contact us.