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Why are the steps I see on my Fitbit device different to the steps in my Qantas Assure App?

 

  1. Sync your Fitbit device with your Fitbit account before re-opening the Qantas Assure App.
  2. In the Qantas Assure App, check your Fitbit device is properly connected to the Qantas Assure App via the ‘Data Sources’ feature (see above). If there is a data sources error in the App, an alert icon will be displayed here.
  3. Check with Fitbit.com or the Fitbit App to ensure that you’ve connected the Qantas Assure App to the desired Fitbit account.

If you have followed all the above steps and the steps displaying are still incorrect, please send us a screengrab of your Fitbit steps using the form found in the Settings section under the 'Contact Support' feature.

Whilst we take every measure to ensure that the data within the Qantas Assure App is accurate, there are times when we experience sync delays. Whilst this does happen from time to time, your data will be backdated automatically for up to 30 days and the Daily and Weekly challenges will be updated when the sync is done, to ensure you earn the correct number of points.