hello@qantasassure.com

Why does my points total in the App look different to the points shown in my Qantas Frequent Flyer account?

The points displayed in the profile section of the App are the total number of points earned with Qantas Assure since joining. This total includes:

  • All points earned from challenges and badges in the Qantas Assure App
  • For eligible policyholders, points earned from signing up and points earned on your premium

Important: this total does not take into account any Qantas Points you have redeemed or Qantas Points you have earned across the rest of the Qantas Frequent Flyer program.

For a more detailed view about your Qantas Points balance, please log in to Qantas.com and check your Activity Statement.